Our Policy

• We offer emergency medical service 24 hours a day, 365 days a year.
• We require no admission deposit and charge no additional fees for shared rooms.
• Copayments under Japan's public health insurance system may be deferred for those in financial hardship.
• We do not accept unofficial payment, gifts or any gratuities from our patients or visitors.
• We are constantly seeking ways to improve our skills and services.

Hospital Wide Indicator

Your Rights

• You have the right to receive safe, high-quality medical care on an equal basis.
• You have the right to receive sufficient explanation and information about your condition and treatment plan in clear and understandable language until you fully understand.
• You have the right to make your own decision regarding the treatment plan proposed by your doctor.
• You have the right to have your privacy protected and respected at all times.
• You have the right to have your privacy protected and respected at all times.
• You have the right to have your privacy protected and respected at all times.
• You and your family have the right to be provided with a safe environment in the hospital.
• If a patient is a minor or legally incapacitated, the patient’s legal representative shall exercise the patient’s rights.We comply with the “Charter of the Rights of Children in Healthcare (March 2022)” established by the Japan Pediatric Society.
• If a patient is unconscious or unable to express their wishes, informed consent will be sought from a legal representative. If a legal representative is not available and urgent medical treatment is required, we will provide life-saving treatment and presume the patient’s consent unless there is a clear indication that the patient has refused such treatment.
• You have the right to receive compassionate end-of-life care and support to maintain dignity and comfort as much as possible at the end of life.
• You have the right to receive or refuse spiritual and moral support, including support from a clergy member of your chosen religion.
• You have the right to request relief from pain.
• You have the right to choose medical information services related to your illness and to receive health education, including information on healthy lifestyles, disease prevention, and early detection.
• You have the right to communication in a language and manner that you can understand. We provide foreign language interpretation services free of charge when necessary.

Your Responsibilities

Responsibilities to provide complete and accurate information.

You have the responsibility to provide complete and accurate information about your chief complaint, present illness, past medical history, hospitalization history, surgical history, current medications, pain, allergies, and any other health-related matters.

Responsibilities to comply with the order regarding your treatment

Responsibility to Follow the Treatment Plan You have the responsibility to follow the agreed treatment plan and medical instructions based on the explanations provided by healthcare professionals in order to ensure effective treatment.

Responsibilities to consider and respect other patients

Responsibility to Respect Other Patients You have the responsibility to respect the privacy, personal information, and rights of other patients.You also have the responsibility to follow hospital rules so as not to disturb other patients.

Responsibilities to avoid being a nuisance or disturbance behaviour

Responsibility to Refrain from Disruptive Behavior If you engage in antisocial behavior such as harassment, verbal abuse, or sexual harassment toward other patients, visitors, or hospital staff, the hospital may take legal action.

Responsibilities to pay your bill

Responsibility to Pay Medical Expenses You have the responsibility to pay the medical expenses charged for the care you have received on the day of service or by the designated date.